|
|
|
|
|
|
|
|
|
 |
 |
 |
 |
 Customers :: Testimonials
|
|
|
|
|
Ron Larock
Chief Technology Officer
Cadillac
Fairview
|
Cadillac Fairview is one of North America's largest investors, owners and managers of commercial real estate. An enthusiastic desire to understand and meet the needs of their retail and office tenants drives the Cadillac Fairview team to create exciting shopping venues and professional hassle-free office environments.
Cadillac Fairview has been at the forefront in the use of Business Intelligence (BI) in the Canadian Property Management Industry, pioneering its use in this industry since 1996. Cadillac Fairview uses BI to analyze and understand their Accounts Receivable, Sales and Leasing Activity.
After a decade of being on a competitor’s BI platform, Cadillac Fairview decided to migrate to Microsoft’s SQL Server’s Analysis Services platform. As a result of this migration, Cadillac Fairview discovered performance issues. For the most part, their BI system was doing what it was intended to do; it was calculating correctly and presenting the appropriate information. But it was doing so in an unacceptable amount of time. In fact, some of the more complicated queries were taking up over 5 minutes to process.
Cadillac Fairview consulted with GHI Technologies regarding the response time and general performance of their BI system. GHI was subsequently hired to re-architect the system’s “data containers” (Microsoft OLAP cubes) to streamline the queries defined by the existing BI solution.
All cubes are not created equally. GHI’s team analyzed meta data structures and restructured those they identified as the causes of the unacceptable performance. Furthermore, GHI isolated problematic MDX coding that was further complicating the issue. They were able to research and repair both structure and MDX coding logic with the objective of presenting pro-aggregated data results in a much more efficient and effective manner. So efficient in fact that query response time went from over 5 minutes (for the most complicated query) to 5 seconds.
GHI completed this diagnostic and repair service on time and within budget.
|
|
Chris E. Kostka
Vice President, Sales
Purdue Pharma
|
On Business Intelligence... "Whether it is financial, sales or stakeholder related, the need for analysis is a reality in the pharmaceutical industry. Vast amounts of detailed data from disparate sources exist like pieces of puzzle arranged in no particular order. Making sense of this data has been an arduous and time consuming task. The Microsoft based Business Intelligence Solution developed by GHI Technologies has turned our third party data into actionable information. GHI was able to consolidate our data and by using our business rules, piece the puzzle together, displaying a truly cohesive and relevant view of our business activities."
On Customer Relationship Management... "GHI Technologies provided us with an outsourced Customer Relationship Management (CRM) solution that is flexible and modifiable to the evolving nature of our business rules and processes. Along with managing all client touch-points, the solution incorporates both CRM and Xponent Level Data sources, creating a powerful sales and marketing information source. GHI Technologies provides a proactive “call-in” and “call-out” centre that not only responds to the solution related technical needs of our sales force, but also monitors and analyzes activity to anticipate and head off potential issues. Their commitment to customer satisfaction has been instrumental to the on-going success of our CRM initiative"
|
|
Doug Morley
Manager, SFA and Administration
Novopharm
|
"As a pharmaceutical manufacturer, success can only be achieved when senior managers, sales managers and sales representatives are all on the same page with respect to having a complete understanding of the success rate of each and every product and how it compares to the competition. GHI Technologies provided us with a complete view of what is driving the success of our business, enabling us to make substantial improvements in our marketing and sales strategies. Our approach is now targeted and efficient which has resulted in a positive effect on our bottom line."
|
|
Ron Cooper
Director of IT
Solvay Pharma Inc.
|
"Before we met GHI Technologies, we were struggling with our reporting system. Our sales group lacked what they needed most to function effectively in an industry that is extremely competitive and volatile; rapid access to rich information. Our previous reporting system was cumbersome and provided limited access to data, limited functionality and had serious performance issues.
GHI Technologies, a Microsoft gold certified partner for Business Intelligence, developed and implemented a Microsoft based Business Intelligence Solution that changed all that. Data is now consolidated from several sources including our third party Exponent and Geographic Prescription data, providing us with a deeper understanding of our competitive market. The solution provides our team with intuitive sales analysis and ad hoc capabilities. Not only can our sales team use the BI system to plan their activities, they can also use it to measure the effectiveness of their activities. We know that “What gets measured, improves.””"
|
|
Michael Moskowitz
President and General Manager
Palm Canada
|
"GHI Technologies was able to consolidate our critical data from different sources allowing us to analyze and prioritize key initiatives to accelerate our business. GHI was able to customize the data which helped us mange products in the channel, evaluate trends and add value to our customers. GHI Technologies’ commitment to customer satisfaction and quick delivery was instrumental in this project."
|
|
Zeno Ricci, President
Targus Canada
|
"GHI Technologies was able to centralize the data we had from multiple databases into a single source of actionable information. The Microsoft based Business Intelligence solution they developed eliminated many points of frustration we experienced daily: too many systems, too many static;, paper-based reports;, IT bottlenecks; lack of timely “what if” analysis and virtually no data consolidation. The solution, implemented in just 30 days has improved our productivity and has given our company and people (from traffic managers right up to the CEO) the agility that comes only with access to timely, relevant information.
"As a manufacturer, success can only be achieved when senior managers, sales managers and sales representatives are all on the same page with respect to having a complete understanding of the success of each and every product and how it moves through the entire distribution network. GHI Technologies was able to quickly understand what we were missing and by programmatically organizing the data that we already collected, they built a “know now rather than later” solution that allows us to pinpoint and clarify the key drivers behind our success literally in seconds".
|
|
Lori McCreight
General Manager
National Fast Freight Inc.
|
In addition, GHI Technologies has helped us to achieve greater customer satisfaction and loyalty with a web accessed Customer Scorecard analysis solution. The Customer Scorecard provides reporting back to our key clients of their activities with us. Astoundingly, GHI completed the customer scorecard implementation in just 30 days – something that an alternate vendor was unable to do in 14 months!”".
“It is no secret that the insurance industry requires vast amounts of data to effectively manage its business. We are no exception. At OMIA we have a membership of 63 mutual insurance companies with approximately 150 business users trying to navigate through 10 years of insurance data. It is no wonder that we were experiencing reporting challenges. Crucial to managing our day to day business operations were a series of 144 reports. These static, paper-based reports were prepared on a quarterly basis and took our IT team two weeks to prepare with overnight batch runs. And although they provided enough information for day to day operations, they did not provide us with rapid insight into our business.
|
|
Robert Stickle
Statistics & IS Manager
OMIA
|
After an extensive evaluation in the marketplace we chose GHI Technologies. Using Microsoft Solutions for Business Intelligence, GHI not only delivered a better way of generating reports, but also provided us with a better understanding of our market trends and business activities overall. We can now make proactive strategic decisions. Our new solution provides us with “best practises” reports but now they take 2 days to prepare instead of 2 weeks, freeing up valuable IT time. An analysis component to the solution utilizes Microsoft SQL Server Analysis Services which provides users with ad hoc access to various areas of the business where trends have automatically been highlighted. All of which were previously unavailable.
GHI Technologies was able to deliver the solution on budget and in 4 months, something that alternate vendors could not commit to do in the time and budget. The technology (Microsoft) investment has been protected as the interface is not only familiar, it is also extremely intuitive and easy to use; adoption was quick and usage rates are high."
“Molson was founded in 1786 on the banks of the St. Lawrence. For over 200 years, Molson has been brewing beer of the highest possible standard; delivering award-winning products based on a tradition of quality and a keen focus on customer service. Molson has grown from humble beginnings to employ over 3000 people and operate 6 breweries across the country which service the many thousands of outlets where our beer is sold.
|
|
Ken Campbell
Chief Supply Chain Officer
Molson Canada
|
To ensure we meet product demand throughout our distribution channel, we began to investigate alternatives to gain greater visibility into our supply chain and servicing levels. We have many systems at the base of our operations, collecting the data required to manage our manufacturing and distribution activities. However, as critical as those systems are, they were not providing us with the speed and level of insight we required for monitoring our Key Performance Indicators (KPI’s) to ensure our high standard of service levels were being met.
To augment our systems with the type of analysis and reporting functionality required, we retained GHI Technologies to develop a Microsoft based Business Scorecard and Intelligence (BI) Solution. Our focus was Customer Service Demand Fill; we wanted greater visibility of our product on the shelves, inventory position, SKU status and potential threats to our service levels. GHI Technologies delivered a solution that not only provided us a better way to visualize and comprehend our Supply Chain, Inventory and Customer Service trends, but they were also able to reduce the costs associated to our Customer Service and re-deployment initiatives by minimizing waste. Our key decision makers now have ad hoc access to various areas of the business, providing them with an in depth understanding; something that was previously unavailable.
GHI Technologies, an award-winning Microsoft Gold Certified Partner, has developed many industry-specific Business Intelligence (BI) Solutions utilizing Microsoft software technologies.
Our BI solutions take a "best practices" approach and have been designed with the direction of industry professionals who know what information is necessary to be more competitive and more profitable both at the micro and macro levels across all departments of the enterprise.
|
|
|
|
 |
 |
 |
 |
|
|
|
|
|
|
