GHI Technologies offers a full suite of services to manage, develop and support all aspects of client engagement. GHI Technologies has been designing and deploying Customer Relationship Management (CRM) and Sales Force Automation (SFA) solutions for 18 years and Business Intelligence (BI) Solutions for over 10 years. The outcome of this experience is a fail safe, proven methodology for developing, deploying and supporting CRM & BI implementations.
Our services include solution implementation, client support (including multi-lingual helpdesk) training, and hosting.
- Project Scope
- Business Process Analysis
- Business Question Development
- Requirements Definition
- Project Plan/Management
- Development/Configuration
- OLAP / Data Mart – Data Warehouse Development (BI solutions)
- Implementation
- Solution Hosting
- Training
- Help Desk
- Data Cleansing
GHI offers a variety of deployment models to suit individual client IT infrastructure and budget needs; from turn key to a GHI managed hosted environment and anywhere in between
Turn-Key
- GHI designs and implements solution
- Provides training and transfers the technology
Managed and Hosted
- GHI designs and implements solution
- GHI provides training
- GHI hosts infrastructure, processes
- Customer access solution hosted at GHI
Considerations
- IT Investment style / budget
- Users access to the internet/company LAN
- Current IT workload
- Available IT infrastructure, expertise, resources and cycles available
Training is customized to each specific client solution. Along with customized written documentation, GHI provides any combination of the following training methods:
- classroom
- one on one
- Web Ex
- Self paced computer based
GHI Technologies’ Helpdesk hours are from 8:00 a.m. to 8:00 p.m. EST Monday to Friday. GHI provides users with immediate access to technical assistance for any solution related problem that may arise using direct access phone numbers answered by real people, not machines. Languages supported include English, French,
GHI Technologies performs a review of calls, call backs, and conducts customer surveys to ensure that the highest levels of support are maintained. The following are the responsibilities of the GHI Technical Support Specialists.
- Inbound Call Centre (1st, 2nd, and 3rd level support)
- Outbound “Proactive” Call Centre
- Call Reporting
